Shipping and delivery
Here we have collected typical questions related to shipping and delivery. We use Posten, Porterbuddy and Helthjem as shipping suppliers.
Typical questions related to shipping and delivery
Where is my package?
You can track where your package is by following the link in the delivery confirmation you received from us by email. Please note that there is limited tracking of parcels in the mailbox. We recommend that you use Posten's app to track all shipments to you.
How much does shipping cost?
With us, you get free shipping for orders over NOK 300, otherwise it costs NOK 45 with a package in the mailbox.
The package to the collection point is free for purchases over NOK 499, otherwise it costs NOK 75.
Home delivery is free for purchases over NOK 1,500, otherwise it costs NOK 99.
Why have I received multiple delivery confirmations?
If you have ordered several products, your order may be split and sent from 2 different warehouses. You will then receive your order in 2 different shipments.
Do I have to pay customs duties?
No, you do not have to pay duty on the goods bought in the online shop. Skintique is a Norwegian online store with a warehouse in Oslo.
How long is the delivery time?
We send most packages within 24 hours on working days. Delivery time depends on which shipping method you have chosen.
Parcel in the mailbox normally takes 2-5 days
Parcel to collection point normally takes 1-4 days
Home delivery to your door normally takes 1-3 days
We use Posten for all shipments.
